Contact Philly HeatWorks
For service requests, phone is always the fastest option — we can assess urgency and match you with a technician in a single call. Written contact is available for non-urgent inquiries.
Contact information
For emergency service, same-day requests, or any situation where you need a technician today. Phone is the only channel where we can assess urgency and make a same-day match.
Philadelphia, PA 19134
This is our business address. Service appointments are at your location — we do not operate a walk-in facility.
Same-day service is available for urgent calls across Philadelphia. Scheduled maintenance and non-emergency appointments are available seven days a week. Call to confirm availability for your specific situation and neighborhood.
What to have ready when you call
- Your Philadelphia neighborhood or address
- Type of unit: gas, electric, or tankless
- Brand and model if known (on the rating plate sticker)
- Description of the problem: symptoms, any error codes
- Whether the situation is urgent (same-day) or can be scheduled
Referral disclosure: Philly HeatWorks is a referral service. When you contact us, your request is connected to a qualified, independent water heater service provider in the Philadelphia area. We do not perform the work ourselves. See our About page for full details.